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Wattbike manufactures premium indoor bike trainers & accessories for both athletes at home and commercial customers such as health clubs, elite training centres, physios & coaches.
The UK-based sports brand sells via its own eCommerce shop based on Shopify, showrooms in the UK and local distributors around the globe (including US, Australia, South Africa, Japan, France and many more).
Buying a Wattbike is not an ad-hoc decision. Rather, customers go through a longer decision-making process that spans across several weeks from first discovery to final purchase decision.
New customers need to experience Wattbike first-hand, to help fully explain the product benefits and features but also to support choosing the right product for the goals they’re looking to achieve.
Wattbike has been using its local showrooms in the UK to demonstrate their bikes. While this is working well within local reach, delivering such customer experiences online imposed a real business challenge.
Wattbike was looking for new ways to
Bring the in-store experience online. Just like in a physical store, consult one-on-one.
AMAZD integrates deeply with Wattbike’s eCommerce system
With AMAZD, Wattbike’s sales teams now drive meaningful online sales conversations:
Wattbike’s sales teams use AMAZD seamlessly across devices on desktops, tablets and smartphones.
AMAZD allows Wattbike to stay connected with prospective customers throughout their decision making process.
Bring the in-store experience online. Just like in a physical store, consult one-on-one.
Wattbike’s results are directly measurable. The sports brand elevated its online customer experience to a new level and further sets itself apart from competition.
AMAZD helps to significantly drive online sales:
Bring the in-store experience online. Just like in a physical store, consult one-on-one.
Our ambition is to provide an engaging and frictionless buying experience for future Wattbikers. Adopting the AMAZD platform provides direct access to our expert advisors by chat or via a virtual showroom, enabling us to understand the diverse needs of our customers, and to advise on how Wattbike can help them achieve their goals.
Head of Customer Experience @Wattbike
